What to check
- Steam is updating the game. Launch-week patches are common; let it finish.
- Steam itself. A Steam-wide outage blocks launches and cloud saves — check the status site linked above.
- Verify game files in Steam → Properties → Installed Files.
- Saves. If a save vanished after an update, see the demo and save page — back up the save folder before deleting anything.
The player count comes from the official Steam API through our own cached endpoint. If the API doesn’t answer, the card says so.